1st Double Glazing Doctor Data Privacy Statement 


Personal data is any information that could identify a person (data subject). Personal sensitive data relates to information concerning a data subject’s racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences.

A data subject is any identified or identifiable person whose personal data is processed by the data controller.

A data controller determines the purposes for data processing and the way personal data is processed.

Processing is any action or actions performed on personal data such as collection, organisation, storage, erasure or destruction.

Data Collection

1st Double Glazing Doctor collects personal data that is required for services. Personal data can be obtained from data subjects and relevant third parties such as letting agencies.

1st Double Glazing Doctor may be required to contact data subjects in support of services and therefore may collect contact details such as name, email address, telephone number and address. 1st Double Glazing Doctor collects any additional data received by email, letter, telephone, through doubleglazingdoctoredinburgh.co.uk or by any other means of correspondence. 1st Double Glazing Doctor does not retain bank details belonging to data subjects.

Ability to provide products and services may be affected if data subjects choose not to provide some or all of the aforementioned information to 1st Double Glazing Doctor.

Data Protection and Retention

1st Double Glazing Doctor has security measures in place to protect personal data. Access to personal data is restricted to persons of authority within 1st Double Glazing Doctor and there is a Firewall (security software) in place to protect internal information from the internet. Hard copy documents containing personal data are stored in a locked cabinet.

1st Double Glazing Doctor retains personal data for no longer than it is necessary for the purpose(s) for which it was provided – what this means in practice will vary between different types of data.  Personal data retained by 1st Double Glazing Doctor can be reviewed at any time to determine whether it is still needed which can result in the destruction of personal data. Please be aware that companies can keep personal data for longer if kept for public interest archiving or statistical purposes.

Other Data Processing

1st Double Glazing Doctor acts as a data controller by processing personal data. Processing must be with legitimate interest and compatible with the reason the data was originally collected.

1st Double Glazing Doctor may use personal data to provide data subjects with requested products and services which can be in the form of contacting data subjects in response to enquiries.

1st Double Glazing Doctor does not share personal data with unrelated third parties but may be required to discuss personal data with relevant third parties such as letting agencies in support of services.

1st Double Glazing Doctor may be required to process personal data for investigating, detecting and reporting crime; to demonstrate compliance and to actively comply with industry standards and any laws and acts that may apply.

Google Analytics

When doubleglazingdoctoredinburgh.co.uk is visited, a third party service called Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. This is to discover factors such as the number of visitors to various parts of the site. This information is processed in a way that does not identify anyone; 1st Double Glazing Doctor does not make, and does not allow Google to make, any attempt to find out the identities of those visiting doubleglazingdoctoredinburgh.co.uk.


Data may be obtained from cookies through doubleglazingdoctoredinburgh.co.uk. These are small text files that are placed on a computer by visited websites; they are widely used in order to make websites work or work more efficiently. Cookies also enable delivery of more personalised content. Most web browsers allow some control of most cookies through the browser settings. Please note that in a few cases some website features may not function if cookies are removed from the browser.

External Websites

Doubleglazingdoctoredinburgh.co.uk may contain links to external websites. 1st Double Glazing Doctor is not responsible for the privacy practices of such other sites and encourages visitors to read the privacy statements of every website that collects personal data.


Data subjects have the following rights regarding their personal data:

The right to be informed Data subjects have the right to clear, transparent and understandable information regarding their rights and how 1st Double Glazing Doctor uses their personal data. This is the purpose of providing data subjects and visitors to doubleglazingdoctoredinburgh.co.uk with a privacy policy.


The right of access


Data subjects have the right to access the personal data that is being processed by 1st Double Glazing Doctor.


The right to rectification Data subjects are entitled to correct their personal data if it is inaccurate.


The right to be forgotten / erasure Data subjects are entitled to request the deletion of their personal data where there is no exigent reason for 1st Double Glazing Doctor to continue processing it. There are exceptions to erasure.


The right to restrict processing Data subjects have the right to put an end to the processing of their personal data in certain circumstances. 1st Double Glazing Doctor can continue to store personal data when processing is restricted but may not further process it.


The right of data portability Data subjects have the right to acquire and reuse their personal data in certain circumstances as well as the right to have their personal data directly transferred to third parties in certain circumstances.


The right to object Data subjects have the right to object to 1st Double Glazing Doctor processing their personal data for business interests, marketing purposes and related profiling.


The right to withdraw consent Data subjects who have given consent to 1st Double Glazing Doctor to process their personal data have the right to withdraw their consent at any time.   Any processing of the data subject’s personal data up to that point is not unlawful.


The right to complain Data subjects have the right to make a complaint to the Information Commissioner’s Office (the data protection authorities) if they believe their personal data has not been processed in compliance with data protection law.

1st Double Glazing Doctor may occasionally update this policy therefore data subjects and visitors to doubleglazingdoctoredinburgh.co.uk may want to check it each time personal data is provided. Please contact Garry Summers at 1st Double Glazing Doctor to discuss personal data and the practise of rights. Contact details can be found at doubleglazingdoctoredinburgh.co.uk/contact.